Cancellation policy

8. Revocation

The customer has the right to withdraw from the contract within 14 days without giving any reason. The revocation period is 14 days from the first day of delivery. The revocation must be made exclusively in writing and signed by the customer, by means of an unambiguous declaration. In order to comply with the withdrawal period, it is sufficient that the customer sends the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 9. Consequences of revocation

If the Customer revokes the concluded contract in due time, all payments that MEMOBA has received from the Customer, including delivery costs if applicable, shall be refunded to the Customer without delay and at the latest within 14 days of the day on which the notification of the revocation of this contract was received by MEMOBA. The same means of payment shall be used for this repayment as was requested in the original transaction, unless otherwise agreed. In accordance with the EU Consumer Law Directive (RL 2011/83/EU, ABI L 304 of 20.11.2011, p. 64), the return costs shall be borne by the customer in the event of revocation.

10. Value replacement

If the Customer has used the goods in a manner that goes beyond the inspection of the type, condition and functionality, and the goods have deteriorated in quality as a result, MEMOBA shall be entitled to demand appropriate compensation for the value.